Returns
We want Zelvara accessories to suit their intended activity and use. Final return windows, exclusions, and eligibility rules must be reviewed before launch.
Return eligibility
Items should be unused, in original condition, and returned with original packaging where possible. Product-specific exclusions may apply.
How to request a return
Email support@zelvara-store.com with your order number, the item, and the reason for the request.
Damaged or incorrect items
If an order arrives damaged or incorrect, contact us with clear photos and the order number so the issue can be reviewed.