Shipping policy

Shipping Policy

Last updated: August 8, 2026

Processing time

Orders are normally prepared within 1-2 business days, excluding weekends and public holidays. During high-volume periods, processing may take longer.

Cross-border delivery

Zelvara fulfills eligible orders through international fulfillment partners. Delivery availability and shipping charges are shown at checkout for the destination entered. After dispatch, most international orders arrive in approximately 7-12 business days. Delivery estimates are guides only and are not guaranteed; carrier delays, customs clearance, weather, and local delivery conditions can affect transit times.

Tracking

When tracking is available, it is sent by email after the carrier accepts the shipment. Tracking events can take several business days to appear or update after dispatch.

Customs, duties, and taxes

International orders may be subject to duties, taxes, brokerage fees, or other import charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. We cannot control customs decisions, clearance times, or charges assessed by local authorities.

Address accuracy and delivery issues

Please check your shipping address carefully before submitting an order. We are unable to guarantee changes once an order has entered processing. If a parcel is returned, refused, unclaimed, or undeliverable because of an incorrect address, missed delivery, refusal to pay import charges, or incomplete customs information, any available refund may be reduced by shipping, return, customs, and handling costs.

Questions

For order or delivery assistance, contact support@zelvara-store.com and include your order number.